Frequently Asked Question (FAQ)

Welcome to Caitlin-Dublin’s FAQ Page!

We’re here to answer all your questions about our fashion collections, policies, and your shopping experience. If you can’t find the information you’re looking for, feel free to contact us at info@caitlin-dublin.com.

1. What payment methods do you accept?

We offer secure payment options to make your shopping experience convenient and worry-free. You can pay using:

  • PayPal

2. What is your return policy?

We want you to love your purchase! That’s why we offer a 30-day return policy. If you’re not completely satisfied, you can return your items as long as they are:

  • In their original condition
  • Unworn and unused
  • In their original packaging with all tags intact

To start a return, simply email us at info@caitlin-dublin.com.

3. How long will it take to receive my order?

Here’s what you can expect:

  • Handling Time: 1-2 business days (Monday to Friday)
  • Transit Time: 8-11 business days within Ireland
  • Estimated Delivery Time: 9-13 business days in total

Order Cut-Off Time: Orders placed before 3:00 PM (GMT) will be processed the same day.

4. Can I exchange my items?

Yes, we are happy to offer exchanges for items that are damaged, incorrect, or the wrong size. To request an exchange, contact us at info@caitlin-dublin.com as soon as possible, and we’ll guide you through the process.

5. How do I track my order?

Tracking your order is easy! Once your order is shipped, you’ll receive an email with a tracking link. Alternatively, you can use the “Track Your Order” feature on our website for real-time updates.

6. What should I do if my package is lost or delayed?

If your package is delayed or lost, please get in touch with us at info@caitlin-dublin.com. Our team will assist you in resolving the issue as quickly as possible.

7. How can I contact customer support?

We’re always here to help! You can reach us via:

8. Do you offer free shipping?

Yes! Enjoy free shipping on all orders within Ireland. No hidden charges—just straightforward pricing for your convenience.

9. What if I received a damaged or incorrect item?

We sincerely apologise if you receive a damaged or incorrect item. Please contact us immediately at info@caitlin-dublin.com, and we’ll resolve the issue by sending a replacement or issuing a refund.

10. Where is your store located?

We’re proudly based in Dublin, Ireland. Our physical address is: 46 St Alban's Rd, Dublin 8, Dublin, D08 N2H1, Ireland

11. How can I provide feedback or suggestions?

We value your feedback and would love to hear from you! If you have any suggestions or ideas on how we can improve, email us at info@caitlin-dublin.com. Your input helps us create a better shopping experience for everyone.

Contact Us

For any other inquiries or assistance, please reach out to our customer support team:

  • Email: info@caitlin-dublin.com
  • Phone: +353 89 9655099
  • Address: 46 St Alban's Rd, Dublin 8, Dublin, D08 N2H1, Ireland

Thank you for choosing Caitlin-Dublin. We’re thrilled to have you as part of our community and look forward to serving you!