Return & Refund Policy
Return and Refund Policy
Thank you for shopping with Caitlin-Dublin! We strive to ensure a seamless and satisfying shopping experience for all our customers. Please take a moment to review our return and refund policy, designed to make your experience stress-free and transparent.
A. 30-Day Return Policy
We offer a 30-day return window from the date you receive your order. To be eligible for a return:
- Items must be unworn, unused, and in their original condition.
- Original tags and packaging must be intact.
We regret that items not meeting these conditions cannot be accepted for returns.
B. How to Initiate a Return
Starting a return is simple!
- Contact us at info@caitlin-dublin.com with your order details and reason for the return.
- If your return request is approved, we will provide you with a prepaid return label and step-by-step instructions.
- Pack your items securely and send them back using the provided label.
Note: Returns sent without prior approval may not be accepted.
C. Damaged or Incorrect Items
We recommend checking your order as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, please contact us immediately at info@caitlin-dublin.com. Our team will work quickly to resolve the issue and arrange for a replacement or refund where applicable.
D. Exchanges
Exchanges are available for the following cases:
- Incorrect size or item received
- Defective or damaged products
To request an exchange, email us at info@caitlin-dublin.com. Once approved, we will ship the replacement item at no additional cost. Delivery times for exchanges may vary based on your location.
E. No Restocking Fees
We do not charge any restocking fees on returned items.
F. Refund Process
Once we receive and inspect your returned items, we will notify you of the approval status of your refund. If approved, the refund will be issued to your original payment method.
- Refunds typically take 5-7 business days to appear in your account after approval.
- If you encounter delays, we recommend checking with your bank or card provider.
G. Discounts and Promotions
Please note that refunds do not include discounts or promotional offers that were not applied at checkout. Make sure to apply any available discounts during your purchase to enjoy the best value.
Contact Us
If you have any questions or need further assistance, we’re here to help!
- Email: info@caitlin-dublin.com
- Address: 46 St Alban's Rd, Dublin 8, Dublin, D08 N2H1, Ireland
- Phone: +353 89 9655099
Thank you for choosing Caitlin-Dublin. We appreciate your trust and look forward to serving you again!